S12E9 Why setting clear expectations is important and how to do it

A recent Towers Watson survey reported that half of managers don't set effective employee expectations or goals. And if, therefore, 50% of employees haven’t received a clear message on what is expected of them, they will figure out their own expectations, they won’t know how close or far away they are to what their manager had in mind and no one will know when or if the expectation has been achieved. This episode is all about the art of setting clear expectations and how to do it.