S14 E1: Managing for Accountability with Scott Tackett

In this episode of the DooDoo Diva’s Smells Like Money Podcast, host Suzan Chin-Taylor sits down with Scott Tackett, Senior Advisor and Director of Organizational Development at Violand, to explore the art of managing for accountability. This conversation goes beyond just setting expectations, diving into Scott's powerful four-pillar framework:🗝️ Financial Performance – Profit isn't a dirty word.👥 Customer Satisfaction – Extraordinary service as a baseline.🔄 Processes, Systems, and Procedures – Setting people up for success.💼 Staff Alignment and Development – Right people in the right roles.Scott shares practical insights on creating a culture where accountability thrives, including positive discipline, the role of a CRO (Chief Reinforcement Officer), and the real-world business benefits like improved financial outcomes and employee retention.🔗 Connect with Scott Tackett:Websites: www.violand.comEmail: [email protected]: linkedin.com/in/scott-tackett-15bbb57📌 Don’t forget to like, comment, and subscribe for more insightful episodes!🎧 Subscribe to the Smells Like Money Podcast:Don’t forget to subscribe to the Smells Like Money Podcast for more insights and innovations in the wastewater industry. Follow us on creativeraven.com/smells-like-money-podcast for updates and more episodes.I hope you find this episode as informative and as exciting as we have.Please let us know your thoughts about the episode!Connect with Suzan Chin-Taylor, host of The DooDoo Diva's Smells Like Money Podcast:Website: www.creativeraven.com | https://thetuitgroup.com/LinkedIn: https://www.linkedin.com/in/creativeraven/Email: [email protected] Telephone: +1 760-217-8010Listen and subscribe here to your favorite platform:Apple Podcast - Google Podcast - Cast Box - Overcast - Pocket Casts - YouTube - Spotifyhttps://creativeraven.com/smells-like-money-podcast/ Subscribe to the Podcast:https://creativeraven.com/smells-like-money-podcast/Be a guest on our show:https://calendly.com/thetuitgroup/be-a-podcast-guestCheck Out my NEW Digital Marketing E-Course & Coaching Program just for Wastewater Pros:https://store.thetuitgroup.com/diy-digital-marketing-playbook-for-wastewater-pros#LeadershipDevelopment #AccountabilityMatters #BusinessGrowth #WorkplaceCulture #OrganizationalLeadership #SoftSkills #EmployeeEngagement #ManagementTips #BusinessSuccess #TeamBuilding #PositiveLeadership #RetentionStrategies #PodcastLife #SmellsLikeMoney