Skip to content
S1E05. The Press Release and the Filing episode artwork

Aug 26, 2026 9 min

S1E05. The Press Release and the Filing

from The Reliability Gap

In one week Gordon forwards Shelley two stories about the same company. One is a vendor slide saying Klarna's AI assistant does the work of seven hundred customer service agents. The other is a headline saying Klarna went too far and is bringing humans back. Hartwell, its three-person returns desk and Gordon are invented for the show, but Klarna's documents are public. Rob reads the February 2024 press release closely, then Klarna's yearly filing to America's stock market regulator, the Form 20-F, and a May 2025 Bloomberg interview with its chief executive. You'll learn what equivalent work, estimated and on par actually claim, what the filing says about staff numbers, and how an average can hide the customers who matter most. A restaurant that only counts plates going out shows what to start counting before anything goes live. Next, where a famous ninety-five percent came from.

Episode details come from the podcast's RSS feed.

Embed this episode

Ready to play

S1E05. The Press Release and the Filing

0:00 9:18

No transcript yet.

Requests help us decide what to transcribe next.

Share this episode

Similar podcasts

French Your Way Jessica: Native French teacher founder of French Your Way Boost your French listening skills and test your comprehension with this one of a kind series of podcasts. Get the chance to listen to a real conversation between native speakers talking at normal speed AND customise your learning experience through carefully designed sets of questions (2 levels of difficulty) available for download at www.frenchvoicespodcast.com. All interviews also come with the transcript. French teacher Jessica interviews native speakers of French from around the world who share a bit of their life and passion. Where else would you meet in one same place a French yoga teacher based in Melbourne, a soap manufacturer from Provence, or a couple cycling around the world?

Frequently asked questions

How long is this episode of The Reliability Gap?

This episode is 9 minutes long.

When was this The Reliability Gap episode published?

This episode was published on August 26, 2026.

Can I download this The Reliability Gap episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.