S1E13: The Only Virtual Care Platform With Its Own Epic Instance | HT2C Podcast with Bert Fernandez

HealthTech2Care (HT2C) Podcast featuring Dr. Lyle Berkowitz, Founder & CEO of KeyCare Dr. Lyle Berkowitz (Guest): 🌐 KeyCare: https://www.keycare.org 🔗 LinkedIn: https://www.linkedin.com/in/drlyle 🎥 YouTube: http://www.youtube.com/@KeyCareYouTube  Bert Fernandez (Host): 🌐 HealthTech2Care: https://www.healthtech2care.com 🔗 LinkedIn: https://www.linkedin.com/in/bert-fernandez 🎥 YouTube: https://www.youtube.com/@HealthTech2Care 🎙️ In this episode, Dr. Lyle Berkowitz shares why KeyCare is the only virtual care platform with its own Epic instance — and why that distinction matters for health systems navigating access, scalability, and true interoperability. He walks through the "3 Cs" framework (Cover, Co-Manage, Complete Care), shares real patient stories, and explains how virtualists are becoming the next evolution of team-based care. From ambient AI to Epic integration, this conversation explores what it really takes to embed virtual care into a health system's workflow — not just bolt it on. ⏱️ Timestamps: 00:00 Intro 00:50 What led you to found KeyCare, and what problem were you solving? 03:00 How did your background influence your focus on virtual care? 05:22 What are health systems still getting wrong when it comes to virtual care? 09:21 What is the 3C's model — cover, co-manage, complete — and how does it work? 13:07 How does running your own Epic instance unlock deeper interoperability? 15:58 Any success stories where integration with Epic made a clinical difference? 20:03 What's still the biggest barrier to adoption of virtualist workforces? 30:12 What's next for KeyCare and how can health systems connect with you? 32:05 What's your take on integrating AI into pre, during, and post-visit workflows? 🔑 Highlights:  "KeyCare is the only virtual care company with its own instance of Epic." What makes a virtualist different — and why that matters Cover, Co-Manage, and Complete Care: KeyCare's 3 Cs model How KeyCare integrates directly into Epic workflows and MyChart AI during the visit and in post-visit follow-up What health systems often get wrong when scaling telehealth The business model shift: why panel-based compensation drives adoption Real stories of triaging patients more safely thanks to shared data 👉 Learn more about KeyCare: https://www.keycare.org 🔔 Subscribe to our YouTube channel for more episodes featuring standout voices in U.S. healthcare & life sciences: https://www.youtube.com/@HealthTech2Care #VirtualCare #Telehealth #Epic #Interoperability #PrimaryCare #DigitalHealth #HealthIT #KeyCare #HealthTech2Care