S1E3: AI adoption: pain points, payoffs and where to start

In this episode of Ask PwC Singapore, Claressa Monteiro sits down with Tan Kiat How, Senior Minister of State for Digital Development and Information & Ministry of Health, Dr Ng Chin Siau, founder and CEO of Q & M Dental Group, and Kwek So Cheer, partner for Digital Solutions at PwC Singapore, to talk about what AI adoption actually looks like on the ground. Not ambition. The reality. Dr Ng spent millions, trained 40 people, navigated regulatory approvals and managed 300 dentists who did not want to use the tool. Kwek maps out exactly why pilots fail when businesses try to scale them. And SMS Tan explains why buying technology without training your people is the single fastest way to waste your investment. If your business is anywhere on the AI journey, from curious to committed, this conversation will save you time, money and many avoidable mistakes. This episode is produced in collaboration with PwC Singapore. Highlights 00:15 From pilot to scale: why the leap is harder than it looks 01:28 Q & M Dental's AI journey: millions spent, 300 dentists convinced 04:24 The four reasons pilots fail when you try to scale them 09:43 Bringing your people along: culture, training and the human problem 19:43 Governance guardrails: when to build them and why upfront is the only answer More about: Explore the Singapore findings from PwC’s Global AI Performance Study Learn more about PwC Singapore's AI Hub Follow PwC Singapore on LinkedIn -- Now, we want to hear from you! Send us your questions, thoughts, story ideas, and feedback to [email protected]. We’ll look into it for future episodes. --- Podcast written and presented by: Claressa Monteiro ([email protected]) With Tan Kiat How, Senior Minister of State for Digital Development and Information & Ministry of Health, Dr Ng Chin Siau, founder and CEO of Q & M Dental Group, and Kwek So Cheer, partner for Digital Solutions at PwC Singapore Post-production: Claressa Monteiro & Chai Pei Chieh Video production: Studio +65 A podcast by BT Podcasts, The Business Times, SPH Media --- Follow BT Podcasts: Channel: bt.sg/pcOM Apple Podcasts: bt.sg/pcAP Spotify: bt.sg/pcSP YouTube Music: bt.sg/giK9 Website: bt.sg/podcasts Feedback to: [email protected] Do note: This podcast is meant to provide general information only. SPH Media accepts no liability for loss arising from any reliance on the podcast or use of third party’s products and services. Please consult professional advisors for independent advice.  --- Discover more BT podcast series: BT Money Hacks at: bt.sg/btmoneyhacks BT Correspondents at: bt.sg/btcobt BT Market Focus at: bt.sg/btmktfocus BT Lens On: bt.sg/btlensonSee omnystudio.com/listener for privacy information.