S1E4: Building Human-Centered AI in Healthcare | HealthTech2Care Podcast with Bert Fernandez

HealthTech2Care Podcast featuring Lalitha Ramamoorthy, Co-Founder and CEO of Hikigai Lalitha Ramamoorthy (Guest): Website: https://www.hikigai.ai LinkedIn: https://www.linkedin.com/in/heplalithar0916 YouTube: https://www.youtube.com/@HIKIGAIInc Bert Fernandez (Host): Website: https://www.healthtech2care.com LinkedIn: https://www.linkedin.com/in/bert-fernandez YouTube: https://www.youtube.com/@HealthTech2Care 🎙 In this episode, Lalitha Ramamoorthy shares how Hikigai is helping physicians do what they're trained to do—focus on patient care—by removing administrative friction with AI. From her roots as a registered dietitian and health coach to co-founding Hikigai, Lalitha brings a human-first mindset to healthcare technology. We discuss how her team is supporting primary care and expanding into specialty practices like nephrology, endocrinology, and gastroenterology, while ensuring that AI works behind the scenes—customized, integrated, and designed to feel seamless. She also shares the powerful story of how Hikigai's KOI engine helped flag a missed diagnosis of Lyme disease by surfacing key environmental data. ⏱️ Timestamps: 00:00 Intro 00:28 What led you to start Hikigai? 02:26 What provider workflow issues made you build the AI platform? 08:06 How are you supporting primary care now and expanding into specialties? 10:58 What's holding practices back from adopting AI? 16:07 What AI feature are you most excited about building right now? 18:57 How can providers connect with your team or try your tools? 🔑 Highlights: What it means to build AI that feels like an extension of the practice team Why documentation is just one part of the challenge—workflow matters too How Hikigai is adapting its platform to support specialty practices  The story of a Lyme disease diagnosis assisted by KOI - Why AI should support providers, not replace them Building trust in a market fatigued by overpromised tech 📺 Subscribe to our YouTube channel for more conversations with healthcare and healthtech leaders: https://www.youtube.com/@HealthTech2Care  #AIinHealthcare #HealthTech #ClinicalDocumentation #DigitalHealth #EHRIntegration #LymeDisease #KOIEngine #HealthTech2Care #Hikigai #PatientCare