S2 E01 - An EPIC journey with Penny Rae

Scaling Success in Healthcare IT for Alberta Health ServicesToday, my guest is Penny Rae.  Penny is the Chief Information Officer for Alberta Health Services.  AHS is the health delivery organization for the province of Alberta in Canada.  AHS is the largest health care delivery organization in North America. And with nearly 150,000 employees and contractors, it's one of the top five employers in all of Canada.  The IT department alone is 2,500 people. So the scale of Penny's operation is massive. Penny has spent the last few years leading a rollout of the EPIC health care management system as a wholesale replacement for hundreds of individual healthcare information management systems.  It's one of the largest IT projects in Canada. And in an industry where only 30% of IT projects like this reach success. Penny's approach is beating all the odds. You're going to hear Penny talk about culture and trust as the driver for success and her own philosophy about how to lead technical teams.  I hope you enjoy the conversation. --Resource Links:Greg Price story, Falling Through the Cracks [2017]Cynefin ModelSense and RespondWikipedia | Amazon | Kobo. | IndigoPenny Rae - National recognition for AHS Chief Information Officer (2018)AHS selected Epic Systems Corporation as the partner for Connect Care. (link to FAQ PDF)https://northern.co/311-podcastRecorded in May 2023This is a show about the people that make digital public service work. If you'd like to find out more, visit the311podcast.comWe're going to keep having conversations like this. If you've got ideas of guests we should speak to, send us an email to  [email protected]