EPISODE · Mar 29, 2021 · 18 MIN
S2 E11: Quality models (part 2)
from Antar Kelas · host Nuzulul Putri
Service quality models (Parasuraman et al, 1985) Hierarchical models of service quality (Brady & Cronin, 2001) Quality assurance in healthcare (Donabedian, 2002)
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S2 E11: Quality models (part 2)
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