S2 E13 Rishi Sharma (Senior Director of AI, Posh) - Building Seamless Conversations with AI at Posh

Imagine your bank with a smarter, faster assistant - one that can answer your questions, streamline tasks, and even empower staff. Rohan, Shayne, and Rishi dive into the world of conversational AI for financial institutions. They discuss: - How Posh is revolutionizing customer service for credit unions and community banks with chatbots, voice assistants, and a knowledge assistant for employees. - The evolution of AI, from early models to the powerful capabilities of GPT-3. This conversation explores the challenges of creating natural, human-like conversations while navigating regulations in finance. - Copilot vs. Autopilot: Posh's unique approach that balances the efficiency of AI with the irreplaceable value of human interaction. - Privacy and Security First: How Posh tackles these critical concerns in the financial sector, ensuring data protection and client trust.