S2 E7 Yi Lu (Head of Machine Learning, Forethought.ai) - The Future of AI in Customer Service

Rohan and Shayne chat with Yi to discuss AI innovation in customer service. They also talk about: - Domain-specific AI: where language models (LMs) are trained to understand specific industries and customer bases. - Automating efficiency: how LMs can evaluate themselves, leading to more efficient improvement in customer interactions. - AI limitations: challenges of using LM agents, and the issue of "hallucination" where LMs generate incorrect responses.