S2 EP6: Leading Through Change Without Losing Your Mind

Summary In this episode of Chaos Whispers of Healthcare, Dr. Megan Carter interviews Jessica Jacobs, a change management expert, about the challenges healthcare leaders face in navigating change. They discuss the importance of effective communication, understanding the neuroscience behind change, and strategies for leading teams through transitions. Jessica emphasizes the need for clarity, empathy, and transparency in leadership, while also highlighting the significance of finding joy and laughter amidst the chaos of healthcare leadership. Chaos Whispering Practical Tips • Remember that change is detected as a risk/danger by our brains without us realizing it, so you and your team must acknowledge this dynamic before rolling out anything new • Give time and space for yourself as the leader to adjust to the idea of the change. • Take the time to decide how/when/what you will communicate with your team, knowing that they are hearing this for the first time and may not have the background info that you do • When dealing with resistors, listen to their reasons for resisting. Reframe them as opportunities to update the process or your communication. • Be as transparent as possible with the what/how/why for the change. It’s ok to answer some questions with “I don’t know, but I will find out and close the loop w/ you” Keywords healthcare leadership, change management, self-care, team prosperity, communication, neuroscience, resistance, empathy, clarity, joy Connect with our Guest: Company website: https://www.3-kc.com/ LinkedIn: https://www.linkedin.com/in/jessicamjacobs/ Connect with Dr. Carter: LinkedIn: www.linkedin.com/in/dr-megan-carter-dnp-rn-nea-bc/ Podcast official website: https://www.mchcc.net/cw-podcast Company website: www.mchcc.net