S2 Episode 3: Guiding Healthcare Projects for the Underserved Populations with Jordyn Seri

From Care Coordination to Health Tech: Jordyn Seri on Project Zero, Process Automation, and AI in Healthcare PM In this episode of Project Zero. Jordyn Seri, PMP is a healthcare Project Manager who turns operational friction into streamlined systems. With a background in public health and a process optimization mindset, Jordyn specializes in bridging the gap between technical developers and frontline clinicians. Known for her successes in improving operational efficiencies and database development, she is a firm believer in servant leadership and the power of asking "why." In this episode, Jordyn shares her path from studying psychology and public health at Brandeis to working across multiple levels of healthcare, including nonprofit Medicaid programs, health plan network management, and contracting with a health tech startup serving stakeholders like pharma companies, clinical researchers, and clinicians.   00:00 Welcome to Project Zero Season Two   00:27 Jordyn Seri: Background in Healthcare and Product/Project Management   02:40 How Jordyn Transitioned Into an Official Project Manager Role   04:35 Early Career in Care Coordination and Building Excel Dashboards to Track Medicaid Deadlines   07:10 College Experience: Public Health Fellowship Project and Event Planning   09:20 Personal Organization Style and “Spreadsheet Friend” Habits   10:45 Project Zero (Success): Automating Medicaid Claims Documentation to Eliminate 3,500 Manual Claims Annually   13:10 Driving Adoption: End-User Collaboration Group, Communication Plan, and Training Rollout   15:20 Project Zero (Challenge): Attempted Integration into Existing Software That Couldn’t Meet Program Complexities   18:05 Key Lesson: Be Wary of Easy “Yes” Answers and Validate Technical Feasibility; Escalation and Project Pause   20:25 Core PM Skills: Embrace Non-Expert Status, Ask Relentless Questions, and Stay Curious   22:05 Career Advice: Don’t Wait for Permission to Fix Broken Processes; Earn a Seat at the Table   23:25 AI in Jordyn’s Work: Staying Current via Superhuman Zane Newsletter and AI Daily Brief Podcast; Building a Prompt Library   25:10 Favorite AI Prompts: Finding Blind Spots and Risks, Translating Technical Documents into Plain English   26:40 AI Use Case in Medicaid: Consolidating Fragmented State Reporting Data into Dashboards for Operational Decision-Making   29:00 Advice for Early-Career PMs: Talk to Experienced PMs and Map Transferable Skills   30:35 Contact: How to Connect with Jordyn!  AI Resources Mentioned:  Superhuman Zain Newsletter: https://www.superhuman.ai/subscribe Jeff Su’s Website: https://www.jeffsu.org/ai/ AI Daily Brief Podcast Website: https://aidailybrief.ai/ Connect with Jordyn Seri, PMPLinkedIn: Jordyn SeriEmail: [email protected] Connect with Alex Tuck Personal LinkedIn: Alex Tuck Website: www.tuckconsultinggroup.com Company LinkedIn: Tuck Consulting Group Email: [email protected]