S2 Episode 3: How Eligibility Support Builds Trust from Day One

Send us Fan MailIn this episode of Inside Dentistry Support, Sarah Beth Herman speaks directly to the eligibility support team, recognizing the vital role they play in creating a strong first impression and building trust with new clients. She walks through the onboarding journey during those crucial first 90 days, stressing the importance of being precise, keeping thorough documentation, and responding quickly to client needs.Sarah also shares how their 24-hour help desk plays a key part in making sure clients always feel supported. She highlights why accurate insurance verification and following each client's unique protocols are non-negotiable — because even small errors can erode trust.Above all, she brings it back to the heart of the work: the people. Sarah encourages the team to take true ownership of their role, reminding them that keeping resources up-to-date and leading with care isn’t just good practice — it’s what makes their service exceptional.