S2 Episode 5: Green Flags & PPOs: Delivering Excellence in Eligibility

Send us Fan MailIn this episode of Inside Dentistry Support, CEO Sarah Beth Herman discusses the crucial role of the eligibility department in ensuring the smooth operation of dental offices. She emphasizes the importance of performing eligibility tasks accurately and efficiently, highlighting the difference between 'red flag' and 'green flag' behaviors. Red flags, such as poor communication and incomplete verifications, cause stress and rework, whereas green flags, like detailed breakdowns and proactive follow-ups, set the standard for professionalism and reliability. Herman urges the team to adopt green flag behaviors to enhance overall team performance and client satisfaction.