S2 Episode 6: From Nonprofit Coordination to CRM Innovation with Megan Newman

Megan Newman on Building Humanitru, High-Stakes Healthcare Projects, and AI-Driven Customer Support Insights Host Alex Tuck opens season two of Project Zero with Megan Newman, co-founder and COO of Humanitru, to discuss her career shift from healthcare to nonprofit SaaS, the importance of systems and organization, and the evolving impact of AI. Megan explains how fragmented data systems in both EMRs and nonprofit fundraising tools inspired Humanitru’s integrated CRM and shares two “Project Zero” moments: coordinating complex care for a newly quadriplegic patient and building a startup from scratch, including demos, onboarding, implementation, and scaling operations after rapid hiring. She highlights critical thinking as the key skill for product managers, translating customer needs into technical specs, and describes an AI initiative using Google Gemini to improve support, surface ticket-driven product insights, and strengthen customer interest.   00:00 Season Two Kickoff   00:32 Meet Megan Newman   01:20 From Healthcare to Nonprofit Tech   03:23 Born Organized Systems   06:36 Corporate to Startup Shift   09:46 Defining Project Zero   10:26 Care Management High Stakes   14:17 Building Humanitru Playbooks   18:44 Product Managers Critical Thinking   21:44 Fundraising Data Prioritization   24:24 AI Support and Customer Insights   30:17 Wrap Up and Contact  Connect with Megan Newman LinkedIn: Megan NewmanConnect with Alex Tuck Personal LinkedIn: Alex Tuck Website: www.tuckconsultinggroup.com Company LinkedIn: Tuck Consulting Group Email: [email protected]