S2 Episode 7: Clearly Communicating Ambiguity as a Healthcare Consultant with Nigisty Lulu

Host Alex Tuck welcomes healthcare project management consultant Nigisty Lulu to discuss her career at the intersection of public health, healthcare operations, and health technology, and the season’s increased focus on AI. Nigisty shares how she was “thrown into” project management after college at Emory University’s neurology department, supporting healthcare initiatives and a telehealth launch that helped scale what became the Marcus Stroke Network. Her Project Zero centered on heavy stakeholder coordination, aligning differing expectations, and overcoming adoption resistance by improving change management through training, on-site support, office hours, and 24/7 access. She emphasizes that top PM skills include creating structure in ambiguous environments and understanding the “why” behind tasks. Both discuss AI automating logistics while elevating human judgment, prioritization, negotiation, and real-time strategy; Nigisty highlights using AI to build roadmaps and timelines.  00:00 Season Two Kickoff  00:37 Meet Nigisty Lulu  02:22 How She Became a PM  03:51 From Pre Med to Public Health  05:45 Born Organizer Mindset  07:18 Defining Project Zero  07:53 Scaling Emory Telehealth  11:35 Mentors and Learning Fast  13:17 Change Management Resistance  16:58 PM Skills and AI Future  23:34 AI Roadmaps and Prompts  26:47 Career Advice and Wrap Up Connect with Nigisty Lulu LinkedIn: Nigisty Lulu  Email: [email protected] Connect with Alex Tuck Personal LinkedIn: Alex Tuck Website: www.tuckconsultinggroup.com Company LinkedIn: Tuck Consulting Group Email: [email protected]