S233E25 - Stop Submitting Tickets: The Case for HR Self-Service Infrastructure

Episode Notes Notes go here ** On this episode of Talent Experience Live, we get into a gap that's hard to ignore: 61% of HR leaders are deep into generative AI rollouts, yet 88% say they haven't seen real business value. The answer isn't more AI — it's self-service. When HR ops teams can't configure, test, or move without filing an IT ticket, no amount of technology closes the distance between investment and impact. We cover what that dependency actually costs, what real self-service infrastructure looks like, why IT leaders should want to hand over the keys, and what Fosway's 2025 research signals about the self-service moment for HR. **