S2E1 – Chris Jansen: How to Standardise Systems Without Killing Culture

Welcome back to the Emajin Golf Podcast: Beyond the 19th. In this episode, we sit down with Chris Jansen, Regional Leader at Kieser Australia, to explore what it really takes to scale a business while maintaining a consistent and personalised customer experience. Chris shares insights from leading a network of clinics with over 800 team members, discussing the balance between standardised systems and empowering teams to innovate locally. The conversation dives into leadership, culture, and why defining "what good looks like" is critical when growing a business across multiple locations. We also explore topics including: • How strong leadership shapes culture and performance • Why storytelling and company history matter when onboarding new team members • The concept of "running mates" and building strong internal support systems • How businesses can scale without losing the personal touch If you're a founder, leader, or business owner looking to grow your organisation while keeping your culture and customer experience strong, this episode offers practical insights you can apply straight away. 🎧 Tune in now to hear Chris' perspective on leadership, systems, and scaling a business the right way.