S2E3 - Paul Cox on Sales, Service, and Staying Calm Under Pressure

Episode Notes In this episode of 502 Entrepreneurs, host Carl Armijo sits down with Paul Cox, owner of TeamLogic IT Louisville, to uncover the realities of managed IT services for small and medium-sized businesses. Paul shares how responsiveness, calmness, and honesty can set a company apart in the tech industry—and why uptime matters more to business owners than anything else. Drawing from a career in national security, franchise ownership, and entrepreneurship, Paul dives into the importance of clear client communication, the hidden pitfalls of franchise agreements, and why introverts can be incredible salespeople. Whether you’re curious about managed IT, struggling with tech downtime, or looking to sharpen your business development game, this conversation delivers practical insights and memorable stories from a veteran entrepreneur who’s seen it all. Music by PunchDeck Graphic Design by Cat Louis Find Paul Cox at: https://www.teamlogicit.com/LouisvilleKY702 Find Carl Armijo at: https://carlarmijo.com https://louisvillerealestateimages.com https://louisvillecleaningpros.com/ https://www.502entrepreneurs.com/podpage Support 502 Entrepreneurs by contributing to their tip jar: https://tips.pinecast.com/jar/502-entrepreneurs Check out our podcast host, Pinecast. Start your own podcast for free with no credit card required. If you decide to upgrade, use coupon code r-fc2f53 for 40% off for 4 months, and support 502 Entrepreneurs.