S2E36: Meet the Man Who Left Siri to Build the Future of ...

What this episode covers

Nikola has been building voice AI since it was basically a lab experiment. Cambridge → a startup that got acquired by Apple → then straight into the deep end with PolyAI: enterprise voice agents for customer support, CX, and the brutal reality of contact centers. In this episode, Nikola and Manny go right at the parts people avoid: why voice is still the dominant interface, why contact centers are structurally broken (attrition, no-shows, “hiring as strategy”), and why the BPO model collapses the second you try to automate it. Then the real fight: monetisation. They unpack why CCaaS incumbents move slowly, why “outcome-based” is trickier than it sounds in enterprise, and how PolyAI actually prices today — consumption vs outcome vs license, plus what happens when buyers demand predictability. If you’re building agentic CX, selling into enterprise, or trying to price AI without nuking your margins — this one is for you. 🟢 Links & resources Get Paid.ai → Follow Manny Medina, Founder/CEO of Paid.ai on LinkedIn - → Paid.ai on LinkedIn → Subscribe to AgentTalk (Substack) 🟢 Listen on other platforms: → Substack → Apple Podcasts → Spotify See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Frequently Asked Questions

How long is this episode of Get Paid with Manny Medina?

This episode is 52 minutes long.

When was this Get Paid with Manny Medina episode published?

This episode was published on February 5, 2026.

What is this episode about?

Nikola has been building voice AI since it was basically a lab experiment. Cambridge → a startup that got acquired by Apple → then straight into the deep end with PolyAI: enterprise voice agents for customer support, CX, and the brutal reality of...

Can I download this Get Paid with Manny Medina episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.