S2E4: The Pain That Sparked Yosi Health | HealthTech2Care Podcast With Bert Fernandez

HealthTech2Care (HT2C) Podcast featuring Hari Prasad, Co-founder & CEO at Yosi Health In this episode, Hari Prasad shares the story behind Yosi Health — starting with the moment he walked into urgent care with a dislocated shoulder and was handed a clipboard. That frustration pushed him to interview hundreds of physicians and front-office teams, uncover patterns in workflow inefficiencies, and build what became the first pre-arrival intake platform integrated with most major EMRs. We discuss the real reasons patient intake still takes ~14 minutes per visit, why 83% of patients prefer online booking but 60% of appointments are still made by phone, and how Yosi is helping practices move toward a fully digital front door. Hari also breaks down why voice AI is becoming a major focus and how Yosi is looking to solve for 70% of patient calls being fully handled through automation — freeing staff to focus on higher-value work while improving the patient experience. Highlights: -The urgent care injury after dislocating his shoulder playing basketball that revealed how broken patient intake workflows still are -Why patient intake takes ~14 minutes and how that impacts both patients and clinicians -The gap between what patients want (online booking) vs. how clinics still operate (phone calls) -How Yosi Health built 1,500+ pediatric workflows and deep specialty-specific customization -The rise of voice AI and why Yosi is targeting 70% call automation -How practices can rethink the entire patient journey — before, during, and after the visit Timestamps: 00:00 Intro 01:43 How did a personal injury lead you to start Yosi Health? 05:05 How did Yosi grow from urgent care into broader specialties? 08:12 How common is it for clinics to still use paper intake forms? 12:10 What's the real reason EMRs haven't solved intake, and how is Yosi different? 16:10 How does Yosi integrate with major EHR/EMR systems and fit into the full patient journey? 21:29 What solutions make up Yosi's platform beyond intake (pre-arrival, telehealth, AI voice agent)? 26:28 What barriers do practices face when adopting digital intake or scheduling tech? 31:00 Which specialties are you focusing on today, and what impact have you seen? 38:10 Where is Yosi headed next with AI and automation? 42:05 How can practices connect with the Yosi team? Hari Prasad (Guest): 🌐 Website: https://yosi.health 🔗 LinkedIn: https://www.linkedin.com/in/hariyosi 📺 YouTube: http://www.youtube.com/@yosihealth Bert Fernandez (Host): 🌐 Website: https://www.healthtech2care.com 🔗 LinkedIn: https://www.linkedin.com/in/bert-fernandez 📺 YouTube: https://www.youtube.com/@healthtech2care 🔔 Subscribe to the HealthTech2Care YouTube channel for more in-depth conversations with healthcare innovators