S2E5 - Andrew Ngui - How Should Government Actually Adopt AI?

In this episode of the GovAI Podcast, Noam Maital and Dustin Haisler are joined by Andrew Ngui, Chief Digital Officer for the City of Kansas City and a leader at the intersection of digital innovation, data, and responsible AI adoption.Andrew brings a systems-level perspective on how government should approach AI, not just as a technology shift, but as an organizational and leadership challenge. From introducing the concept of “minimally invasive innovation” to rethinking workflows entirely, he shares how agencies can adopt AI without disrupting the core of how they operate.They explore how to identify the right use cases, why solving real “painkiller” problems matters more than deploying AI for the sake of it, and how cities should think about governance, procurement, and vendor engagement in a rapidly evolving landscape.The conversation also dives into workforce transformation, internal AI adoption, and what it means to redesign work in the age of AI, moving beyond simple automation to true operational change.This podcast is brought to you by Darwin AI, a platform built for state and local government to help agencies adopt and manage AI responsibly.