S2E57: Answering Your Workplace Drama Questions

I asked for your questions about the philosophy a week or so ago and got over 100 responses! I'm answering 2 of them today with Alex Dorr, our VP of People Evolution. "I don't always have 10 minutes to react without emotion. Sometimes I feel like I need 10 hours to respond with grace! However, a response is often needed in 10 seconds. How can I maneuver these 'right now' situations?" - Suzy Kraemer "How can I coach the highly-engaged but low-accountable employee, especially when there is a group of them?" - Angela Feldkamp Beck SBAR Tool: http://bit.ly/2InNWFQ