S2E6 | Michal Blažej, Lighting Beetle*: Polovica slovenských firiem vôbec nepracuje so zákazníkom

from Minimum Viable Podcast · host Lighting Beetle*

Každý robí UX. Alebo aj nie? Aj keď o User Experience počúvame z každej strany, vždy nás zaujímalo, aký je skutočný stav slovenských firiem. Ako veľmi sa venujú zákazníkom? Testujú len občas alebo tvoria služby tak, aby naplnili vyskúmané zákaznícke potreby? Začiatkom roka náš tím výskumníkov zmeral úrovne vyspelosti Customer Experience medzi slovenskými firmami podľa škály zrelosti od Nielsen Norman Group. Podrobnú štúdiu s komentárom a praktickými ponaučeniami si môžete voľne stiahnuť z nášho blogu www.lbstudio.sk. V jedenástej epizóde Minimum Viable Podcast prebral Michal Blažej výsledky výskumu s kolegyňou Dominikou Babulicovou. Viac od Lighting Beetle*: LB* web Instagram LinkedIn Facebook Twitter Medium

Episode metadata supplied by the publisher feed · Published Feb 1, 2022

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S2E6 | Michal Blažej, Lighting Beetle*: Polovica slovenských firiem vôbec nepracuje so zákazníkom

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