S3 Ep. 6 Making AI Say ‘I'm Not Sure’: Building Trustworthy and Stable Intelligence with Akash Singh

In this episode of Pulse, Laurence Dessart speaks with Akash Singh, doctoral researcher in Business Analytics and Supply Chain Management, about one of AI’s biggest challenges: overconfidence. Akash presents two frameworks he developed to help AI recognize when it is uncertain and stay stable when real-world data changes. From predicting customer turnover and retention more reliably to supporting better human–AI collaboration, his work shows why the future of trustworthy AI depends not on removing uncertainty, but on understanding it. A concise and insightful conversation for anyone deploying AI in business.