S3E2 · Why Human Connection Is a Growth Engine in Modern Banking with Eric Feldstein

What if human-centricity wasn't a marketing initiative, but your most defensible competitive advantage? In this episode of Speaking From Experience, host Sujay Saha sits down with Eric Feldstein, SEVP and Head of Retail and Business Banking at M&T Bank, to explore why human connection remains one of the strongest competitive advantages in an increasingly digital world. Eric shares how M&T has built a relationship-driven culture across thousands of employees and branches, turning human-centric leadership into measurable business results. Eric explains how strengthening community relationships and following leadership principles rooted in trust has helped build a work culture that drives sustainable growth. The conversation also explores how inclusive leadership creates business value, and why leaders must stay close to the people they serve.