S3E21: Improving ATO Service

Members regularly get in contact with the CA ANZ Tax Team for support on addressing issues with the Australian Tax office. Many are frustrated with declining service standards, especially how long it is taking the ATO to address issues and poor communication from the ATO.    In this episode, Senior Tax Advocate Susan Franks CA explains how to get improved service, what CA ANZ is doing to advocate on behalf of members, the resources CA ANZ has available to help and what’s on the agenda for next year.  Useful links:  Sharing Knowledge:  Lodgement Tips and Tricks (October 26, 2023)  Inspector General of Taxation and Taxation Ombudsman Update (October 19, 2023)  ATO Debt Collection (REGISTER NOW: 7 December, 2023)  Receive Tax News: Members can sign up for a tax newsletter from the CA ANZ Tax Team by updating ‘My Preferences’ in My CA   Email the CA ANZ Tax Team or give us a call  See omnystudio.com/listener for privacy information.