S3E9: Technology doesn't replace the human touch. It should create more room for it

Digital transformation is not the destination, but the foundation for delivering better care. In this episode of Lens on Singapore, Claressa Monteiro speaks with Johnson Poh, assistant chief executive at IMDA, Dr Melvin Heng, group CEO of Thomson Medical Group, and Mokaneswary A/P Mogan, nurse manager at Thomson Medical, about how technology and AI are reshaping healthcare. From rebuilding hospital discharge processes to giving nurses more time for patient care, they explore what successful digitalisation looks like on the ground — and why giving time back to healthcare workers can ultimately create more meaningful human connections. This episode is produced in partnership with Infocomm Media Development Authority (IMDA). Highlights of the conversation:  01:52 How IMDA's Digital Leaders Programme helps firms 04:50 Building in-house capabilities for corporations 10:00 AI’s impact on patient care 13:28 Thomson Medical's AI journey; reflections and takeaways 20:07 Tailored support for enterprises' digital transformation More about: Enterprise Digital Transformation | IMDA Digital Leaders Programme | IMDA [Call for Interest] Digital Leaders Accelerator Bootcamp | FormSG --- Now, we want to hear from you! Send us your questions, thoughts, story ideas, and feedback to [email protected]. We’ll look into it for future episodes. --- Written and presented by: Claressa Monteiro ([email protected]) With Johnson Poh, assistant chief executive at IMDA; Dr Melvin Heng, group CEO of Thomson Medical Group; and Mokaneswary A/P Mogan, nurse manager at Thomson Medical Executive producer: Claressa Monteiro Producer: Nicole Teo Coordinating producer: Chai Pei Chieh Video production: Studio +65 A podcast by BT Podcasts, The Business Times, SPH Media --- Follow Lens On and rate us on: Channel: bt.sg/btlenson Amazon: bt.sg/lensam Apple Podcasts: bt.sg/lensap Spotify: bt.sg/lenssp YouTube Music: bt.sg/lensyt Website: bt.sg/lenson Do note: This podcast is meant to provide general information only. SPH Media accepts no liability for loss arising from any reliance on the podcast or use of third party’s products and services. Please consult professional advisors for independent advice.  Discover more BT podcast series: BT Money Hacks at: bt.sg/btmoneyhacks BT Correspondents at: bt.sg/btcobt BT Market Focus at: bt.sg/btmktfocus BT Podcasts at: bt.sg/podcastsSee omnystudio.com/listener for privacy information.