S4 E5 - Build Your Relationship Intelligence with Michael Piperno

In this episode Bart speaks with Michael Piperno, founder of the Comvia Group, about building Relationship Intelligence. Michael is a seasoned communications coach whose passion is to help clients communicate more clearly and effectively, build and maintain positive and healthy business relationships while leading with confidence. He takes Bart through an assessment then uses it to share lessons from his work around helping clients build their capacity to forge authentic relationships. He explains what strengths people bring, how to understand those you work with better, how conflict is the ultimate crucible of "R-IQ" and answers that vexing question of how much people can really change. 00:15 Intro 00:54 Welcome Michael Piperno 01:50 What Comvia does 03:00 Relationship intelligence 05:33 Why is there so little focus on the interpersonal? 06:17 How can we build each other up? 07:09 Strength Deployment Inventory 07:46 What motivates each of us? 09:55 Bart's test results 10:50 3 themes to develop better skills 11:18 Assessing your own motives - people, process, performance 12:09 How we experience conflict 14:59 What strengths we all bring to the table 17:07 How do people get started with this approach 21:45 Your conflict style 27:09 Common conflict sequences 31:08 How to work your own strengths 33:07 Do strengths change over time? 34:02 How does knowing your strengths effect your communications 35:40 Overdone strengths and their impact on communication 38:10 Manage perceptions 39:38 In summary 40:36 How much do people really change? 42:52 Ho to find more about the assessment and Michael 43:18 Thank yous 43:31 Outro