S4 Ep15: Improving Customer & Colleague Experiences

In this session of She Talks Tech, Cheryl Stevens, Digital Director of Shared Channel Experience at DWP, describes how her department is leading the transformation of simplified experiences for colleagues and customers driven by life events and other user needs, regardless of channel or service line., and how this enables safe, efficient, inclusive and consistent journeys across DWP. If you want to find out more about Cheryl – you can connect with her on Linked-in.Subscribe, rate the podcast and give it a 5-star review – and keep listening every Wednesday morning for a new episode of ‘She Talks Tech' from https://wearetechwomen.comProduced by Pineapple Audio Production