S4E01 - The Road Ahead: Eric Flow's Insights on Affordability & Innovation

Eric Flow, COO at Flow Automotive Companies, has been in the industry since he was born, helping out his father and grandfather in their stores when he could. Working for an auto group that has more than 50 locations throughout North Carolina and Virgina is no easy feat, yet Eric shares how Flow Automotive works to stay progressive and develop customer loyalty at a deeper level. He also discusses his optimistic viewpoint on what the industry will look like in 2025, despite affordability and EVs challenges. You’ll also hear key advice on adopting new technologies and talent management at your dealership! “...We help somebody figure out how to afford a car so they can go see their mom in the nursing home....how to pick up kids from school on time. How to get to work on time....We enable transportation in people's lives so they can connect with friends and family and get to work and live their life and get to church and everything else....But the goal of all of this is to build relationships with customers so that they can live their lives the way they want to, and we can help them do that. You're going to sell a lot of cars.” - Eric Flow on The Walk Around podcast.For more about Eric, visit hisLinkedIn.Liked this episode? Find our full episode library here.