S4E05 - Is There a Difference Between Continuity and Complacency?

We all want to be ‘change agents,’ don’t we? The competitive pressures that many of us feel can cause us to want to make a mark, make a difference, be bold. In contrast, we are warned about the changes going around us – in societies and industries, and technologies- and that not getting on board means we are complacent, falling behind the times, losing our competitive advantage. But there’s a good side to continuity, is there not? Are not reliability and predictability important qualities in organizations?