S4E17 - Built to Last: Strengthening Your Dealership’s Future

Jenell Ross, President at Bob Ross Buick GMC, discusses taking over the helm of her father’s dealership, how she is working to improve operational performance and supporting the presence of women across the industry.For more information about our guest, visit their ⁠⁠⁠LinkedIn⁠⁠⁠. Episode Breakdown0:00 - Meet Jenell2:13 - The state of the business3:46 - Key leadership lessons learned5:55 - The industry at its core is...8:49 - Innovations that had the biggest impact12:41 - Navigating talent retention15:51 - Supporting women in the auto industry18:17 - Lessons learned from leading a dealership group23:47 - Advice for new dealers24:30 - Best Bets: GenZ purchase habits, Amazon-like car delivery and more!Liked this episode? Find our full episode library ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠.