S4E2: Behind the Scenes of Quality, Safety & Patient Experience

Hospitals have dedicated professionals working behind the scenes to ensure every patient receives the best care possible. On this episode of Beyond the Stethoscope, Megan O’Dell, regional director of quality, safety and patient experience for Mercy Fitzgerald Hospital and Saint Francis Hospital, shines a light on the vital role of her department. From maintaining compliance with national, state and local standards to driving positive patient outcomes, the quality team plays a pivotal role in shaping the care experience from the inside out.