S4E2: Process Improvement for (Not So) Dummies, "Journey Mapping"
from At The Whiteboard Hosted by Whiteboard Consulting
Learn about Journey Mapping and how it relates to process improvement. Hint: it's a tool to bring the customer into the process, and it's super important for your bottom line. Brian Walsh, of Structured Empathy, is our guest.
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This episode is 39 minutes long.
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This episode was published on June 27, 2018.
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