S5, E030- 36 Years of Disney Hospitality: A Masterclass with Jeff Korte

How do you sustain "world-class" hospitality for over three decades at the most famous vacation destination on Earth? In this episode of the Attractions Group Podcast, hosts Clete Reinberger and David Detling are joined by Jeff Korte, a 36-year veteran of The Walt Disney Company. Jeff has navigated the massive evolution of the Hospitality sector within the attractions industry—from the foundational service models of the 1990s to the high-tech, personalized guest experiences of 2026. While the "E-Ticket" attractions get the headlines, it is the Hospitality layer—the resorts, the guest services, and the "human touch"—that creates the emotional connection and long-term loyalty that defines the industry. In this deep-dive conversation, we explore: The Evolution of Service: How Disney-level hospitality has shifted over 36 years. Tech vs. Touch: Strategies for integrating modern technology without losing the personal connection. Operational Excellence: Maintaining high standards in a complex, fast-moving resort environment. Leadership Lessons: Advice for the next generation of hospitality and attractions professionals. Whether you are a resort operator, a themed entertainment professional, or a fan of the "Disney Difference," this episode offers a rare, longitudinal look at the heart of the guest experience. Connect with the Attractions Group: Watch on YouTube: https://youtu.be/46Sx4OroyA4 LinkedIn: https://www.linkedin.com/company/attractions-group Attractions Network: https://www.linkedin.com/groups/12649603/ Facebook: https://www.facebook.com/attractionsgroup X/Twitter: https://x.com/attractions_grp About Our Guest: Jeff Korte’s career at Disney spans nearly four decades, during which he has been a witness to—and a leader in—some of the most significant shifts in global hospitality.   #AttractionsIndustry #HospitalityManagement #DisneyVeteran #GuestExperience #ThemedEntertainment #ResortOperations #AttractionsGroup #JeffKorte #Podcast