S5E03 - Fixed Operations: How Video is Changing Dealer Performance

from The Walk Around · host JMA Group

Ted Ings of Fixed Ops Roundtable shares fixed ops technology innovations, including technician video MPIs and AI, and explains how they improve transparency, approvals and strengthen overall service department performance.Episode Breakdown 00:00 - Meet Ted from Fixed Ops Roundtable! 03:07 - What's the biggest Fixed Ops innovation? 05:29 - Measuring video engagement and ROI 06:04 - Implementing the technology 07:30 - How service drive acquisition is connecting departments 09:07 - Sales-to-Service handoff 10:20 - Service Advisors vs Sales: Impact on customer loyalty 11:03 - Will AI tools diagnose vehicles before techs? 12:13 - The technician shortage debateFor more information about our guest, visit their ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠. Liked this episode? Find our full episode library ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠.

Episode metadata supplied by the publisher feed · Published Mar 5, 2026

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S5E03 - Fixed Operations: How Video is Changing Dealer Performance

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