S5E05 - How A Major Dealership Group is Approaching Frictionless Operations

from The Walk Around · host JMA Group

Christian Crain, VP of Crain Automotive Holdings, discusses leading a 23-store dealer group, their focus on seamless operations and how they are addressing the affordability challenges their guests are facing now.Episode Breakdown 00:00 - Meet Christian Crain02:15 - How Crain Automotive is addressing customer affordability05:24 - Creating a frictionless process07:45 - Best Bets with Christian Crain 08:31 - Will AI handle more than 30% of your store’s customer communications?10:32 - Will 100% online purchase happen without in-person viewing of the car?11:28 - Razorbacks & college football: will the playoffs happen? For more information about our guest, visit their ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠. Liked this episode? Find our full episode library ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠.

Episode metadata supplied by the publisher feed · Published Mar 13, 2026

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S5E05 - How A Major Dealership Group is Approaching Frictionless Operations

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