S5E07 - Finding Your Voice in Automotive Leadership

Eve Knudtsen, President of Knudtsen Auto Group, is a third-generation dealer leading three stores across the Pacific Northwest. She shares insights on leadership, technology, culture and her experience as a woman in automotive.Episode Breakdown 00:00 - Meet Eve Knudtsen!02:31 - Making your voice heard as a woman in automotive05:02 - Advice to women pursuing leadership positions06:19 - Advice to those new to automotive careers07:35 - What Eve is focusing on in 2026 at her group09:23 - Areas of opportunity to improve customer service12:12 - The result of implementing AI into the customer experience12:55 - The leadership trait/habit that Eve swears by15:47 - What’s a bigger risk to dealers? Technology adoption or talent development? 17:57 - The importance of culture in your dealership 19:43 - F&I’s importance in the customer experience For more information about our guest, visit their ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠. Liked this episode? Find our full episode library ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠.