S6 E24: Killing the Feature Request Black Hole: Engineering Product Feedback Systems with Matt Young of UserVoice

Matt Young claims to have been born with a tech spoon in his mouth, having his Dad work for IBM and providing early access to computers. In the 80's, he was interested in music and video games, which carried on through the rest of his life. He is very interested in the intersection of tech and how it can improve real life. Fun fact about Matt.. he loves pinball! He restores and works on the machines themselves, which combines everything he loves. Some other fun facts are that Matt was (and still is) a club DJ, and he loves to travel to ride roller coasters.In 2015, Matt joined his current venture as the VP of Engineering. At the time he was hired, the company was trying to press into the enterprise space, and in order to do that, the company needed some organization and some process put into place.This is Matt's creation story of UserVoice.SponsorsImmediateOrbitPostmarkStytchVerb DataWebapp.ioLinksWebsite: https://uservoice.com/LinkedIn: https://www.linkedin.com/in/mattcyoung/Our Sponsors:* Check out Cash App and use my code CASHAPP10 for a great deal: https://click.cash.app/ui6m/mt82fpxl #CashAppPod. Cash App is a financial services platform, not a bank. Banking services provided by Cash App’s bank partner(s). Prepaid debit cards issued by Sutton Bank, Member FDIC. See terms and conditions at https://cash.app/legal/us/en-us/card-agreement. Cash App Green, overdraft coverage, borrow, cash back offers and promotions provided by Cash App, a Block, Inc. brand. Visit http://cash.app/legal/podcast for full disclosures.* Check out Plaud AI and use my code CODESTORY for a great deal: https://plaud.aiAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy