EPISODE · May 12, 2026 · 52 MIN
S6 Ep4: The next era of social housing
from On the Air · host Natalie Flageul, Clare Mills, Paula Palmer, Lisa Collen, Stonewater
This episode explores the next era of social housing - safer, greener, more connected and shaped by a stronger tenant voice - through the lens of delivery. What does it take to turn policy ambition into day-to-day reality? We talk to Clare Mills, Onboarding and Talent Lead, Stonewater; Lisa Collen, Group Director Culture & Organisational Design and Natalie Flageul, Executive Director of Customer Experience, Raven Housing Trust. The discussion covers everything from the importance of focusing on colleague experience, diversity, and empowerment to technology integration, and continuous learning to deliver consistent, customer-centred social housing services that meet evolving safety, regulatory, and investment standards. Because the future of social housing isn’t just about regulation or technology; it’s about building organisations that can deliver consistently for customers.
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What this episode covers
The social housing landscape is entering one of its most transformative periods in decades. Policy reform, economic pressures, rapid technological change and shifting customer expectations are reshaping what homes, services and communities will look like in the years ahead. The question now is no longer what the sector needs to do, but how it delivers it.
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S6 Ep4: The next era of social housing
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