S7 E1: Building a Better Utility Customer Experience

Utility bills can be confusing (and frustrating), and we know many customers have questions about what they’re seeing and why changes are happening. In this milestone 100th episode of Roses & Weeds, hosts Payton Weidman and Adriana Rodriguez, along with guest Chris Cambra from the Water Business Office, walk through upcoming updates to Tyler’s utility billing and customer tools, including a redesigned utility bill and a new payment provider. The conversation focuses on clarity and transparency, explains what’s changing, when customers can expect to see those updates, and helps listeners understand the updates, why they matter, and how these updates are designed to better serve customers. Roses & Weeds is hosted by the City of Tyler's Communication Department. If you have any questions, comments, or ideas for future show topics, please reach out to us at [email protected] and be sure to use #RosesAndWeeds on all your questions to the City of Tyler on social media.