S7|E18 Revolutionizing the Contact Center

Join the Cisco Champions as they discuss what’s new with the Cisco Contact Center with Kurt Mey and Carlos Guadamuz. The discussion includes the integration of Voicea and CloudCherry acquisitions; Customer Experience Management; the use of AI/ML to listen, analyze and predict; leveraging of Cognitive Collaboration; the WebEx Contact Center Enterprise; the specialization use cases; and much more. Cisco Champion hosts Paul Giblin (@dreamlessod), Presidio, Enterprise Architect Malcolm Booden (@malcolmbooden), MNB Networks Ltd, Network & Security Consultant Guests Kurt Mey (@kumey99), Cisco, Contact Center Business Development Manager Carlos Guadamuz, Cisco, Contact Center Business Development Manager Moderator Lauren Friedman (@lauren), Technical Influencer Marketing and Cisco Champions Program