S8:E2 — ‘Modernizing our digital customer experience' — Ganesh Jayaram

from Tell Me Why · host American Airlines

In the latest episode of Tell Me Why, Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to discuss the critical role IT plays in enhancing the operation and customer experience. From app redesigns to new technologies supporting operations and customer interactions, the team is working hard to deliver a seamless digital journey.

Episode metadata supplied by the publisher feed · Published Jun 23, 2025

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S8:E2 — ‘Modernizing our digital customer experience' — Ganesh Jayaram

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This episode was published on June 23, 2025.

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