S8 E5: The Certainty Gap: Why Employees Feel Like They're Working Blindfolded with Kat Kibben

What this episode covers

This should come as no surprise anymore, but your employees aren’t just asking for certainty these days, they’re BEGGING for it!  And yet, most workplaces still operate like a Magic 8 Ball: "Ask again later," "Outlook not so good," and my personal favorite, "Cannot predict now." Cool, cool.  So why do we keep acting shocked when people quit over unclear expectations, bad leadership, and the soul-crushing weight of "figure it out yourself" culture? Joining me today is Kat Kibben, recruiting expert and professional truth-teller, to drag the leadership myths we’re all tired of and drop some real talk on how to actually make work WORK for people!  We’re breaking down why humans would rather deal with a known disaster than unknown chaos, how bad managers create generational trauma in the workplace, and the one thing leaders always get wrong about certainty. Lots of gems in here, so buckle up! Fortunately, you don’t have to choose between investing in people programs and consolidating your tech stack. With Lattice, you can have both. Visit ⁠⁠⁠lattice.com⁠⁠⁠ to learn more. Multi-state compliance is a nightmare—but SixFifty makes it easy. Get instant answers to employment law questions, generate a compliant multi-state handbook in minutes, and stay ahead of changing laws with automated updates. Visit ⁠⁠⁠SixFifty.com⁠⁠⁠ to learn more! 0:03:51 - One Truth About Work Kat Wishes More Leaders Understood 0:05:05 - Why Do Humans Crave Certainty So Much? 0:08:25 - How Leaders Can Make Employees Feel Safe 0:19:43 - Why Not Every Good Employee Needs to Be a Manager 0:24:38 - What Does Creativing Clarity Actually Look Like? 0:31:58 - How Good or Bad Communication Shapes Teams Over Time 0:38:34 - Bouncing Back From a Toxic Boss/Environment 0:46:13 - One Thing Leaders Often Get Wrong About Providing Certainty 0:49:33 - One Message Leaders Should Repeat to Their Teams During Uncertain Times And if you love I Hate It Here, sign up to Hebba’s newsletter! It’s for jaded, overworked, and emotionally burnt-out HR/People Operations professionals needing a little inspiration. https://workweek.com/discover-newsletters/i-hate-it-here-newsletter/   And if you love the podcast, be sure to check out  https://www.youtube.com/@ihateit-here for even more exclusive insider content! Follow Kat: LinkedIn: https://www.linkedin.com/in/katrinakibben/ Follow Hebba:  YouTube: https://www.youtube.com/@ihateit-here/videos LinkedIn: https://linkedin.com/in/hebba-youssef Twitter: https://twitter.com/hebbamyoussef

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