S9 E10: 50 Shades of Gray Areas in Policy with Stephanie Shuler

Look, I love a good policy binder as much as the next HR nerd (okay, maybe sometimes even more).  But here’s the thing no one wants to say out loud:  Sometimes the “right” answer on paper is actually the wrong move in real life. 🙃  In this episode, I sat down with Stephanie Schuler to talk about the messy, gray, can’t-Google-it moments where consistency, fairness, and actual human judgment all collide.  The easy answers may not always exist, but the better ones do!  Teamtailor is the fun, intuitive ATS that candidates actually like and recruiters don’t dread opening on Monday mornings. Create branded career sites, automate the boring stuff, and give candidates the hiring experience they dream of  — without burning out your team. 0:02:34 - One Hard Truth About Work 0:04:37 - When Policies Aren’t Written for Edge Cases 0:06:13 - Does Law School Help with HR Practices? 0:07:48 - When Following a Policy Actually Causes Harm 0:11:21 - Who Should Have the Power to Override Policy? 0:15:13 - Consistency Vs Fairness 0:19:21 - Keeping Exceptions From Turning Into Favoritism 0:22:25 - What to Say to a CEO Who Only Wants Things “By the Book” 0:26:53 - Recovering From Broken Trust 0:31:08 - Is HR the Enforcer of Policy, or the Translator? 0:35:48 - Breaking Rules as an HR Manager 0:41:46 - One Policy Stephanie Wishes Never Existed And if you love I Hate It Here, sign up to Hebba’s newsletter! It’s for jaded, overworked, and emotionally burnt-out HR/People Operations professionals needing a little inspiration. https://workweek.com/discover-newsletters/i-hate-it-here-newsletter/   And if you love the podcast, be sure to check out  https://www.youtube.com/@ihateit-here for even more exclusive insider content!   Follow Stephanie: LinkedIn: https://www.linkedin.com/in/sdshuler/ Follow Hebba:  YouTube: https://www.youtube.com/@ihateit-here/videos LinkedIn: https://linkedin.com/in/hebba-youssef Twitter: https://twitter.com/hebbamyoussef