SaaS Metrics Pillar 2 Focuses on Retaining Your Customers

In episode #54, I dive into my 5 Pillar SaaS Metrics Framework. There is a progression to our financial maturity and our metrics. Today, let’s talk about Pillar 2 and retention. - Customer retention - Gross revenue retention - Net revenue retention - Renewal rate - CSAT / NPA - RPO’s (bonus) Download my framework here: https://www.thesaascfo.com/downloads/five-pillar-metrics-framework/ SaaS Metrics courses here: https://www.thesaasacademy.com/ Join Ben’s SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray Subscribe to Ben’s SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page