SaaS Ops in Action: How Insurity Built a System That Works

SaaS sprawl doesn’t fix itself—smart operations do. Vlad Tsapko, VP of Business Operations at Insurity, breaks down how his team built a functional, data-driven SaaS Management program that reduces waste and supports business growth. In this episode, you’ll hear why SaaS Ops is essential for managing big software spend, how data integrity supports smarter decisions, and why continuous improvement keeps the program effective over time.Chapters00:00 Introduction to SaaS Operations03:19 Defining SaaS Ops and Its Importance05:35 Building a SaaS Management Program07:31 Cost Savings and Budgeting Strategies10:25 Establishing a SaaS System of Record12:53 Data Integrity and Business Buy-In15:40 Optimizing Renewals and Negotiations17:17 Process for Renewal Preparation19:11 Driving Value at Renewal23:40 Vlad's Dream SaaS Ops Playbook25:44 Lessons for the Future