SaaStr 230: SaaStr 230: AWS VP Sandy Carter on Customer Success at Scale

We live in a Shark Tank world: competition is fierce, talent is better than ever, and we’re all striving to come out on top. CEOs everywhere are seeking to innovate, but 81% say their teams are not equipped to meet the challenges needed to compete in today’s marketplace.   Innovation is about empathy with your customers. It's all about customer obsession! In this session, Sandy Carter, AWS Vice President will hone your superpower - not of customer focus, or customer driven, but customer obsessed.     Missed the session? Here’s what Sandy talks about: How to start with success and think backwards Think about how to present a feature or product before you start building. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin SaaStr Sandy Carter This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit cloud.substack.com