Sabio On Agentic AI: Why the Future of Contact Centers Is More Human Than You Think

Stuart Dorman breaks down how agentic AI can supercharge CX without losing the human touch. In this CX Today interview, Deputy Editor Rhys Fisher sits down with Stuart Dorman, Chief Innovation Officer at Sabio, to explore the game-changing potential of agentic AI in customer service. As organizations face mounting pressure to modernize and streamline operations, this conversation dives deep into how businesses can harness AI while still delivering empathy, consistency, and quality at scale. Whether you're AI-curious or already deploying solutions, this discussion is packed with real-world insights you won’t want to miss. Agentic AI is more than a buzzword – it's a mindset shift in how we serve customers. Stuart Dorman unpacks Sabio’s approach to blending AI and human-led service, offering a clear-eyed view on what works, what to watch out for, and how to get started.